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Crystal Kolton-Burt

Crystal Kolton-Burt

Information Security, Cybersecurity, Digital Forensics
6414 Hoffman Plain, San Antonio, TX, US, 78252
210-213-7002
saphoenixsilver@gmail.com
English

Background

About

About

Result-oriented IT professional with over 14 years of multifaceted experience working interdepartmentally to resolve problems, provide technical support, and implement technology to enhance business operations. Expertise in research, troubleshooting, leading effective teams, and continuously analyzing data to improve processes. I am skilled at communicating with a variety of departments and training/coaching teams to drive organizational development. Seeking a cybersecurity role to help protect organizational information and security.

Work Experience

Work Experience

  • IT Specialist, 

    Dec, 2023 - Present

    Provided comprehensive Tier 1/2 technical support and device management for all end-user devices, including laptops, desktops, and removable media. Managed the full device lifecycle (deployment, refresh, and movement) for MEDCoE end-user assets, ensuring operational continuity. Executed OS and application patch management, configuration, and troubleshooting for end-user devices and COTS software. Delivered accurate technical support and training to customers on hardware and software systems. Coordinated with the Cyber team to mitigate vulnerabilities by implementing security best practices and executing computer scans. Proactively researched and analyzed incident trends, providing valuable feedback to leadership. Led research and support for the organizational Windows 11 deployment. Created Systems Analysis and Design documents for new inventory control software. Managed and supported the Student Computer Distribution Center, including inventory control and training incoming personnel.

    • Led cross-functional root cause analysis and coordinated resolution for a critical software failure impacting the BOLC course.

    • Managed inventory and tracking of computer requests, streamlining coordination and issuance of equipment.

    • Assisted with the G6 domain migration through testing and sync meetings.

  • Computer Technician, 

    Dec, 2022 - Dec, 20231 year

    Provided comprehensive Tier 1/2 technical support for over 470 end-user devices, including desktops, laptops, and removable media. Managed the full lifecycle of end-user devices (deployment, movement, and refresh). Executed system and application patch management and configuration, minimizing vulnerabilities. Delivered timely assistance and training to staff on hardware, OS, and software. Coordinated networked peripheral devices and resolved connectivity issues.

  • IT Helpdesk Support Technician, 

    Jul, 2022 - Dec, 20225 months

    Provided Tier 1 Help Desk support by resolving hardware and software issues. Executed technical support functions including mapping network drives and printers, performing password resets, and troubleshooting Microsoft Office. Managed Active Directory to verify user access, unlock accounts, and ensure compliance.

  • Technical Support Agent, 

    Apr, 2022 - Jul, 20223 months

    Provided advanced remote troubleshooting for network security systems. Managed the resolution of complex networking issues remotely and directed field technicians using remote tools.

  • Research Analyst, 

    Aug, 2021 - Apr, 20228 months

    Managed high-volume customer inquiries via email, performing in-depth research to provide accurate and timely resolutions.

  • Senior Member Service Specialist, 

    Nov, 2017 - Aug, 20213 years 9 months

    Collaborated with IT to support troubleshooting, hardware diagnosis, and process improvements. Managed compliance and auditing, trained staff, and ensured regulatory adherence.

  • Membership Relationship Officer, 

    Jun, 2015 - Aug, 20172 years 2 months

    Coordinated with IT to troubleshoot minor technical issues. Managed high-volume cash operations and ensured accurate fund distribution.

Skills

Skills

  • Cybersecurity Compliance & Governance

    NIST

    ISO 27001

    HIPAA

    DoD compliance

    policy implementation

    security controls

  • Risk Management & Assessment

    vulnerability assessment

    risk mitigation

    control gap analysis

    incident response

    business continuity planning

  • Policy & Regulatory Analysis

    cybersecurity law

    data protection

    regulatory compliance

    policy development

    legal analysis

  • Security Operations

    vulnerability scanning

    compliance auditing

    incident documentation

    security monitoring

    system hardening

  • Technical Proficiency

    Windows OS

    Active Directory

    Linux

    SQL

    network security

    system imaging

    patch management

    vulnerability scanning tools

  • Core Strengths

    analytical problem-solving

    compliance documentation

    process improvement

    cross-functional collaboration

    technical communication

    user training

    security awareness

Education

Education

  • Legal Studies Certification in Cybersecurity Law and Policy, Masters, Texas A&M Law

    Aug, 2024 - Aug, 2025

    3.86

    Introduction to the US Legal System, Contract Law & Strategies, Principles of Regulatory Law, Foundations of Business Law, Foundations of Cybersecurity, Alternative Dispute Resolution, Cybersecurity Law, Cybersecurity Risk, Legal Analysis & Writing for Clients, Incident Response, Cybersecurity Compliance, & Digital Forensics

  • Information Technology Security and Assurance - Cybersecurity, Bachelors, Texas A&M San Antonio

    Aug, 2021 - May, 2023

    3.65

    Personal Computer Hardware, Fundamentals of Information Security, Intro to Digital Forensics, Fundamentals of Networking Technology, Linux Installation & Configuration, Incident & Response Handling, Intrusion Detection, Computer System Forensics, Programming Fundamentals, Integrated Software Applications, Information Technology Security, Networking, Database Design & SQL, Systems Analysis and Design, Information Security Management, Network Security, Penetration Testing, Scripting Languages, & Security Operations Practicum

Certificates

Certificates

Volunteer Work

Volunteer Work

  • Member, Women in Cybersecurity

    Jun, 2022 - Present

    Vice President, A&M San Antonio Chapter – Planned and coordinated events, researched professional certifications, facilitated meetings, and maintained active membership post-graduation.