About

Work Experience

• Head of GCP Quantitative Research, Google

  Sep, 2020 - Present

  Directing a high-impact organization of 13 data scientists and managers, defining the multi-year measurement strategy for a ~$30B ARR portfolio.

  • Set the 'North Star' outcomes and input-metric instrumentation for GCP's global roadmap, aligning 300+ analytics projects to revenue quality and customer growth.

  • Architected a scalable AI measurement science framework for Gemini Cloud Assist, utilizing counterfactual measurement and causal inference to improve response quality by 2.5x.

  • Optimized marketplace supply health and infrastructure capacity planning by operationalizing input metrics that shaped a 5-year geo-expansion strategy across 27 regions.

  • Established a Center of Excellence for production analytics, deploying automated datasets and metric ownership tools used by 12K internal partners to drive decision-grade outputs.

  • Partnered with Engineering to drive an 8% increase in global LoadBalancer adoption by triangulating log analysis and behavioral modeling to secure investment for ranking and pacing improvements.

  • Lead organizational standards for rigorous experimentation and causal inference as a key member of the Quant Steering Committee and AI Advisory Board.

• Senior Data Science Manager, Microsoft

  Jan, 2016 - Sep, 20204 years 8 months

  Led a cross-functional data science team to move product strategy for a $6B business portfolio from intuition-based to data-driven.

  • Architected Power BI's long-term data strategy, moving from reactive reporting to predictive, ML-driven customer segmentation that forecasted user needs and marketplace behaviors.

  • Established 10+ quantitative analysis programs focused on customer health, retention elasticities, and usage behaviors across the Power Platform.

• User Experience Researcher & Data Scientist, Microsoft

  Sep, 2012 - Jan, 20163 years 4 months

  Mixed-method UX researcher on Windows, Phone and Xbox, conducting field study, usability testing, surveys, and log analysis.

  • Scaled a usability benchmarking engine (team of 10) for large-scale weekly testing (50+ sessions), accelerating iteration cycles and setting new standards for experience quality.

  • Translated foundational research and theories into product designs for Windows 8/8.1/10, impacting millions of users globally.

  • Drove Windows Phone East Asian product strategy through international competitive research and mixed-methods data triangulation.

• Visiting Research Scientist, Palo Alto Research Center

  Jun, 2010 - Jun, 20122 years

  Designed and implemented Sense Places Out of Text (SPOT), a geo-disambiguation algorithm and annotation platform US patented.

• Research Intern, IBM Research Center

  Jun, 2009 - Sep, 20093 months

  Developed a statistical model to predict relationship closeness among ~60K IBM employees; published @CHI 2010 (Best Paper nomination).

• Research Intern, IBM Research Center

  Jun, 2010 - Sep, 20103 months

  Conducted user studies (interviews, online survey) for a business mobile app, guiding product development.

Skills

Education

Awards

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